紀要論文

国際規格（ISO）22458「消費者脆弱性 : 包摂的なサービスの設計と提供のための要求事項とガイドライン」の考察

Consideration of the International Standard (ISO) 22458, "Consumer Vulnerability : Requirements and Guidelines for the Design and Delivery of Inclusive Service"

jpn

00229741

https://doi.org/10.15002/00025879

法政大学経済学部学会

90

1・2

165

203

2022-10-28

Version of Record

We consumers all entail the possibility of having consumer vulnerabilities or falling into vulnerable situations during our lifetime. However, even if we are potentially “vulnerable consumers,” the manifestation of such vulnerabilities can be suppressed depending on how business operators conduct solicitation, how customer service are provided, and how products and services are designed. It was for this purpose that the ISO22458 was published in April 2022. Therefore, in this article, by changing the conventional way of thinking and attempting to take proactive actions on the part of business operators and the market, according to the ISO22458, we will actively control and eventually eliminate consumer vulnerability, and, as a result, include everyone within the market. ISO22458 aims to build a trading environment that is “fair for all consumers” by establishing a social and legal system that includes all consumers without allowing exploitation. In doing so, we will consider concepts such as “supported decision-making” and “social disability” as prescribed by Article 12 of the United Nations Convention on the Rights of Persons with Disabilities, obligations of “reasonable accommodation,” and “reduce inequality within and among countries” in the SDG Goal 10. In this paper the research will be conducted in a way that takes into consideration the integration of consumer law and welfare law from the perspective of the rights of self-decision. In conclusion, we will see that ISO 224258, as an actor that can control "consumer vulnerability," has the potential to support, supplement, or prepare the ground for future amendments to Japanese consumer law.

Article

AN00071028