紀要論文

電話相談の受け手ボランティアの抱える課題と倫理的高まり : ヒアリング調査の予備的分析

Problem and ethical attitude of volunteers who work at telephone counseling Preparatory analysis of interviews

jpn

13493043

https://doi.org/10.15002/00009694

法政大学キャリアデザイン学部

11

229

243

2014-03

Version of Record

This note analyzes preparatory what volunteers who work at telephone counseling narrate in interviews.Telephone counseling whose calling is answered by volunteers as non-professional has some problems and sometimes is regarded as a negative counseling, though it has prevailed among Japan. This paper aims to ferret out the factors of volunteer's narration, in order to approach by TGA.Through these interviews this note finds three problems. First, volunteers are often in doubt about how they should answer callings. Second, it is very important but difficult to understand and accept the significance of listening to children's talks devotedly. Third, they are often puzzled because they have a desire for self-approval from others. However, these problems work not only negative. Thanks to these problems some volunteers attain their ethical attitude.

Article

AA11961954